Current turn around up to 5 working days. 

 

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us or contact us via the website or social media platforms.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Facebook, Instagram, Paypal or Royal Mail. We advise referring to the Privacy Policy of the third party before providing data to them.

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Information We Collect and How We Store It 

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• We rely on a number of legal bases to collect, use and share your information which is necessary to fulfill your order or query, and provide our services. We collect information such as your name, email address, telephone number, postal address, payment information, photographs and the details of the product that you wish to order. You may also choose to provide us with additional personal information for a custom order for example.
• We need to collect your personal information to provide our services, such as fulfilling your order, to settle a dispute or providing customer support.
• All electronic information held is password protected.
• We use service providers to take payments from you (such as Paypal) who are PCI DSS (Payment Card Industry Data Security Standard) compliant. 
• All hard copy and printed personal information, such as your order form is stored in a locked file.
• The only personal information that we print is your order form, for the purpose of making your order and your shipping label, for the purpose of mailing your order, both prints are mailed to you, the customer, upon completion of your order.
• All customer data is permanently erased from our inbox when no longer required to fulfill your order.
• In the rare event that we do have printed, hard copies of personal information, such as duplicate copies of order forms, these are shredded and disposed of securely.
• Personal information may also be stored securely, in a locked file, in order to comply with our legal obligations for record-keeping and tax purposes.
• We are aware that children need particular protection when collecting and processing data as they may not be aware of the risks involved. We take this very seriously. We do not knowingly provide our services or interact with children under the age of 18. If we suspect that an individual is under the age of 18, we will ask for consent from whoever holds parental responsibility for the child, and for good measure, propose offering our services to the guardian as an alternative. If you, as a parent or guardian, discover that your child (under the age of 18) is using our service without your consent, please notify us at info@peekaboows.co.uk and we will take the relevant action to ensure the Personal Data, if any, of the child is erased.

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Information Sharing and Disclosure

 

• We do not share personal information unless necessary to fulfil your request.
• We share information with third parties such as;

• Service providers. We engage certain trusted third parties to perform functions and provide services to us, such as delivery companies and payment processors. We will share your information with these third parties, but only to the extent necessary to perform these services.

• Third parties used by Peekabows, are a separate entity to us and will have their own Privacy Policies which we recommend you view.

• Compliance with laws. We may collect, use, retain, and share your information if we have good faith belief that it is reasonably necessary to: (a) respond to legal process or to government request; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, myself or others.

 

Data Retention

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• I do not retain personal information when there is no longer a requirement.

• I retain your personal information only for as long as is required to provide you with my services as described in my Privacy Policy.

• Limited personal information will be retained for a maximum of 6 years in order to comply with my legal obligations for record keeping and tax purposes.

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The Legal Bases I Rely On To Collect, Use And Share Personal Information

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• Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you or because you have consented to our use of your personal data or because it is in our legitimate interests, including:

• As needed to provide my services, such as when I use your information to fulfil your order, to settle a dispute or to provide customer support.

• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.

• If necessary to comply with a legal obligation such as retaining information about your purchase if required by tax law.

• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interest; such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the selling platform’s Seller Policy and Terms Of Use

 

Your Rights

 

• If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information such as

• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information provided above. Under the GDPR, no fee is payable.

• Change, restrict, delete. You may also have the right to change, restrict my use of, or delete your personal information. You have the right to rectification of any personal data, for example, if any information we hold about you is inaccurate or incomplete. Apart from exceptional circumstances like where I am required to store your data for legal reasons, I will generally delete or amend your personal information upon request. We do not hold data for any longer than is necessary to fulfil your order, but if you would like us to delete your data sooner, please contact us.

• You can object to (i) the processing of some of your information based on legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

Changes To Our Privacy Policy

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• We may change our Privacy Policy from time to time, for example, if the law changes. You will be deemed to have accepted the terms of our Privacy Policy on your first use of our services following any amendments. We recommend that you check this page regularly to keep up-to-date and before interacting with us.